Amazon-XXX Does Not Show In Available Networks

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    johnblack
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    I am trying to set up a new Echo.  Amazon-XXX does not show as an available network.  I just spent the better part of an hour with online support.  No matter what information I gave the rep, she went through her tools and asked me the same questions over and over.  I told her that Amazon-16V showed as an available network and asked her if that was what I was supposed to select.  She said that it was.  The device info shows that it is a Realtek device.  Is Realtek the manufacturer of the Echo?

    When I select the  Amazon-16V and try to log in, it repeatedly rejects my password.  Error message:  Bad password.  Once I got the message:  Unable to connect [paraphrased].  Error 1.  She said there was no such Error 1 message.  She wanted me to change my Amazon password and asked me several times to be sure that my wi-fi password was correct.  I told her no less than about a half dozen times that I had just updated my router firmware and had to log in to do so.  Additionally, I had the router info open on my desktop and was looking at the password.

     

    The XXX are variables for the characters you see; in your case 16V (which happens to be the last three characters of your Echo’s serial number.)  Yes the Amazon_XXX signal is not secure,so everyone setting up an Echo can find it for the less than a minute it needs to be on for setup.  It is now gone but could come up again if setting up again.

    Some people have set up their dual-band router to display both the 2.4G band and the 5G band.  That is why I mentioned the bands.

    Anyway, you say your Echo is setup now, right?

    You will need to bookmark this Amazon page below if you have further questions about your Echo:
    https://www.amazon.com/gp/help/customer/display.html/ref=hp_ss_v3_ds_t4?ie=UTF8&nodeId=200127470
    The page can be found if you go into Help on the Amazon main page

    • This topic was modified 6 months, 1 week ago by  johnblack.
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